Digital TV provider Sky is opening a new customer service centre in Dublin and plans to create more than 800 new jobs for it encompassing a variety of roles.
The new centre, which will open in August 2012 in the Burlington Plaza in Dublin, aims to meet increased service demands from Irish customers.
Sky will begin recruiting immediately for positions involving advisers, training, coaching, HR and customer services. It will offer full induction training and ongoing support.
“I’m delighted that we are opening a centre in Ireland. Our Irish customers are very important to our business and the creation of this customer centre will ensure they receive first-class customer service,” said Jeremy Darroch, Sky’s chief executive.
“We hope to recruit a committed and enthusiastic workforce and look forward to making further contributions to the local community,” he said.
The new Dublin site is Sky’s 10th customer service centre, which adds to other Sky sites across Scotland and England. It’s part of its expansion to create a total of 1,300 jobs across the UK and Ireland over the next two years.
“This is great news, and represents a very welcome vote of confidence in our workforce and in the Irish economy by a leading company,” said Minister for Jobs, Enterprise and Innovation Richard Bruton.
“Confidence is key, and in the coming weeks the Government’s Action Plan for Jobs will implement a series of measures to drive reform across the economy, ensure that more businesses can create more jobs, and get growth and confidence back into the economy again,” he said.
The broadcaster already hires 18,000 people in total and airs to more than 10.5m homes in the UK and Ireland.
“This is a very welcome announcement by a leading global brand name. The scale of BSkyB’s new customer contact centre clearly endorses the skills available in Ireland for multinational companies,” said IDA Ireland CEO Barry O’Leary.
