Business comms giant Avaya is to create 75 new jobs at its Customer Engagement Centre in Galway. The expansion will bring employment at the operation to 475 people.
Avaya will expand its R&D facility in Galway, one of its global innovation centres.
The site is located at the former Nortel facility in Mervue where more than 400 people are working, including 245 focused purely on R&D.
The former Nortel operation has been active for over 41 years since it was established in 1973.
The expanded team will focus on developing business critical customer and team engagement technologies and next generation networking products.
Avaya is recruiting staff in a multitude of positions, including research and development, engineering, finance, IT, and administrative support. Details on these new roles can be found on –
“The expansion of our Galway Customer Experience Centre will ensure that world class innovation continues to thrive at Avaya and in Ireland,” said Jason Flynn, country manager, Avaya (Ireland).
“Avaya is uniquely positioned in the marketplace. An impressive heritage in telecommunications innovation coupled with our ongoing investment in R&D will ensure we continue to deliver world class engagement solutions and genuine business advantage to our customers
A hub of innovation
Galway has been a hub of innovation for years with a succession of major companies choosing the city as their preferred location to research and develop their businesses, explained IDA Ireland CEO Martin Shanahan.
“Being a university City, Galway can provide a pool of highly-skilled talent from which Avaya can attract their workforce. The quality of the lifestyle in Galway is another issue that comes up regularly when we talk to IDA clients locating in the region.
“Quality of life is an increasingly important component in the decision-making process that companies go through when deciding where to locate their business.”
Taoiseach Enda Kenny TD, who was in Galway to announce the jobs, said that the expansion of the operation to 475 people is encouraging for the city’s stalwart tech scene.
“The Government’s ambition is to secure the growing economic recovery and get our people back to work,” the Taoiseach said.
“Supporting sectors where highly skilled jobs can be created is one of our priorities and Avaya’s expansion of its R&D facility is very welcome in that regard.”
Galway image via Shutterstock
