Tagged: CRM & News
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Sharpening up the sales process News
21.02.2006 Back around 2000 customer relationship management (CRM) found itself dragged into the hype around the dotcom phenomenon and was somewhat tarnished when the boom turned to bust....Categories: CIOTags: CRM -
Building better relationships News
11.10.2005 Back in 2003 a Sage survey of Irish businesses revealed that more than half of Ireland's small firms considered customer relationship management (CRM) of extreme importance but...Categories: CIOTags: CRM -
CRM comes of age News
15.09.2005 Think about it for a moment: how many times in a given year do you speak directly with someone at a bank? Now think about that from the bank's point of view: how can it get...Categories: CIOTags: CRM -
Sage acquires Irish CRM vendor News
02.08.2005 Business management software player Sage has acquired Irish customer relationship management (CRM) vendor Delta Systems for an undisclosed sum in a move designed to strengthen...Categories: BusinessTags: CRM -
Siebel plans major restructure News
09.05.2005 Software firm Siebel Systems, which currently employs around 350 people in Ireland following its US$130m acquisition of Irish software firm Eontec last year, is planning a...Categories: BusinessTags: CRM -
Case study: Taking the gamble out of access control News
28.02.2005 The Dublin nightlife scene is changing rapidly. People are no longer satisfied with simply going out to the pub. They want some sort of excitement and this can be seen in the...Categories: CIOTags: CRM -
Choosing the right CRM solution News
27.05.2004 When it came to choosing a company-wide customer relationship management (CRM) system EBS went to Irish banking and insurance software specialists Fineos. “We’d been using lots...Categories: CIOTags: CRM -
CRM Part 3: Putting in the groundwork News
18.05.2004 With so many software companies offering products to help you optimise your relationship with your customer, the hard part is not deciding that you need CRM (customer...Categories: CommsTags: CRM -
CRM Part 1: What can CRM do for you? News
04.05.2004 While the technology industry loves its three letter acronyms – ERP, FUD, XML, DVD, and ISP to name just five – one has to question how they are received by the wider business...Categories: CIOTags: CRM -
Siebel buys Irish banking software firm for US$130m News
20.04.2004 CRM giant Siebel Systems has acquired Irish banking software player Eontec for US$130m in an all-cash deal that will add to the coffers of investors, who include Denis O’Brien...Categories: Business -
Microsoft believes it can dominate CRM market News
19.04.2004 Microsoft is expecting that within 12 months 150 - 200 Irish companies will have adopted its customer relationship management product – Microsoft CRM – which is being officially...Categories: BusinessTags: CRM -
Siebel says tech recovery is imminent News
22.01.2004 Provided the next three quarters match the same performance as the most recent Q4 quarter it reported last night, Siebel boss Tom Siebel said he would feel sure that the tech...Tags: CRM -
Siebel beats Q4 forecasts News
05.01.2004 CRM software vendor Siebel Systems has dashed its own expectations by reporting a solid fourth quarter that surpassed earlier predictions.Categories: Business -
Salesforce.com plans IPO News
19.12.2003 Online CRM provider Salesforce.com has filed a statement with the US Securities and Exchange Commission (SEC) for a proposed initial public offering (IPO) on the Nasdaq stock... -
Microsoft shows its hand in ERP and CRM markets News
25.11.2003 Microsoft has revealed plans to introduce enterprise resource planning (ERP) and customer relationship management (CRM) products for the small and medium-sized business market...Categories: CIO -
BT plans to launch CRM services in Irish market News
28.10.2003 Esat BT’s parent company is to begin targeting the Irish contact centre market with one-stop shop customer relationship management (CRM) infrastructure services as well as... -
Salesforce signs tech trio News
22.10.2003 Salesforce.com has signed up three new customers for its online customer relationship management (CRM) offering: Galway’s Am-Beo, Cork-based Scannell Solutions and Dublin firm...Categories: BusinessTags: CRM, Salesforce.com -
IBM and Siebel in CRM-on-demand pact News
03.10.2003 IBM and Siebel have joined forces to introduce a new on-demand hosted customer relationship management (CRM) services called Siebel CRM OnDemand. The move will see small and... -
Galway CRM firm plans to post €2m profits News
27.08.2003 Galway-based Graham Technology Ireland, a subsidiary of the UK-based Graham Technology plc, is understood to be estimating profits of €2m for the year ended April 2004.Categories: CIOTags: CRM -
Business without boundaries News
26.06.2003 As any start-up company will know, time often is of the essence. Once a product is ready for market, it’s a challenge to get out there and start winning customers as soon as...Categories: Digital Life