E-commerce is a growing and exciting industry to be a part of, but what’s it like to work for an e-commerce giant?
The advent of globalisation has lain a myriad of possibilities at the feet of retailers. With e-commerce, it is easier than ever to expand beyond one’s domestic market.
Yet, there are still potential barriers when trying to sell products further afield, such as setting up delivery, import taxes and duties, converting prices to every currency and other admin issues which, if not properly resolved, can sabotage attempts to expand internationally.
eShopWorld, founded in 2010 by CEO Tommy Kelly, streamlines this service for you and takes care of every aspect of cross-border economy. This makes it easy for retailers to expand their market while still being able to offer customers the distinctly local feel that best engenders trust in a business.
So what it is like to be behind the scenes of a company that processes more than 10,000 payments every day, and is hoping to almost double its workforce by 2019?
Darren Nolan, a client solutions manager at eShopWorld, noted the number of great opportunities at the company due to both the growth and the diverse range of roles available.
“I came in as a project manager and business analyst. I got a great opportunity to change to a client solutions manager. I got to utilise my strengths in business engagement and requirements gathering to move into that role.”
Nolan notes that opportunities to upskill are offered at eShopWorld, both internally and externally, on things such as Microsoft Project.
“In my case, I got negotiation skills. So I really saw an improvement on those over the 12 months post doing that training.”
Laura Brady, a human resources business partner for eShopWorld, mentioned the organisation’s intention to hire 250 new employees from across the globe in 2019.
“We’re going to see a big surge in demand in our technology and product teams. We have multiple teams placed globally, so being able to add to that and work as part of a team would also be key.”
