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Topic » customer care

Proofpoint to create 250 Cork jobs at new international hub

Proofpoint to create 250 Cork jobs at new international hub

16 Sep 2024

ResultsCX Ireland announces the creation of 200 new jobs by 2025

ResultsCX Ireland announces the creation of 200 new jobs by 2025

29 Jul 2024

Solidroad: Upskilling customer-facing teams with AI

Solidroad: Upskilling customer-facing teams with AI

16 Jul 2024

Solidroad, founded by former Intercom employees, raises $1.2m

Solidroad, founded by former Intercom employees, raises $1.2m

4 Jul 2024

Webio: Automating payments and debt with conversational AI

Webio: Automating payments and debt with conversational AI

24 Jun 2024

The Leaders’ Room: Managing the room’s energy with Salesforce’s Carolan Lennon

The Leaders’ Room: Managing the room’s energy with Salesforce’s Carolan Lennon

13 Jun 2024

The Leaders’ Room: Passing the baton with Qualtrics’ Vicky Godolphin

The Leaders’ Room: Passing the baton with Qualtrics’ Vicky Godolphin

31 May 2024

How CRM can improve your customer relations

How CRM can improve your customer relations

27 May 2024

Intercom to create 75 new jobs in ‘aggressive’ AI push

Intercom to create 75 new jobs in ‘aggressive’ AI push

15 May 2024

Bank of Ireland announces €34m customer service investment

Bank of Ireland announces €34m customer service investment

29 Apr 2024

Global telco alliance to build LLMs for AI assistants and chatbots

Global telco alliance to build LLMs for AI assistants and chatbots

26 Feb 2024

What impact will AI have on the telecoms sector?

What impact will AI have on the telecoms sector?

16 Feb 2024

Konversational opens new offices across Europe in major expansion

Konversational opens new offices across Europe in major expansion

31 Oct 2023

Konversational lands €3m tech deal with IT services firm Ergo

Konversational lands €3m tech deal with IT services firm Ergo

11 Sep 2023

Mail Metrics acquires Dafil to grow its communications platform

Mail Metrics acquires Dafil to grow its communications platform

4 Sep 2023

Webio raises €2.5m to grow its ‘conversational AI’ platform

Webio raises €2.5m to grow its 'conversational AI' platform

6 Jul 2023

Dublin’s EdgeTier raises €6m to improve customer care using AI

Dublin’s EdgeTier raises €6m to improve customer care using AI

13 Jun 2023

Meta continues ‘year of efficiency’ by spinning out Kustomer

Meta continues ‘year of efficiency’ by spinning out Kustomer

17 May 2023

Buyers before bots: Customers need the human touch

Buyers before bots: Customers need the human touch

9 May 2023

How AI revolutionised the customer service industry

How AI revolutionised the customer service industry

28 Apr 2023

‘The most critical factor to our success is the retention of our people’

'The most critical factor to our success is the retention of our people'

30 Mar 2023

Cork’s Spearline bought by customer experience platform Cyara

Cork’s Spearline bought by customer experience platform Cyara

27 Mar 2023

Waterford start-up Klearcom raises €1.5m to dial in on AI

Waterford start-up Klearcom raises €1.5m to dial in on AI

10 Mar 2023

‘You don’t need to be a computer whizz to work in tech’

'You don't need to be a computer whizz to work in tech'

28 Feb 2023

Keywords Studios to snap up US customer support company Helpshift

Keywords Studios to snap up US customer support company Helpshift

5 Dec 2022

Konversational: The Dublin start-up digitalising customer workflows

Konversational: The Dublin start-up digitalising customer workflows

7 Nov 2022